Support Plans
Support Plans Overview
All MemberDev support plans include site hosting, server upkeep/maintenance, SSL certificates and support desk access.
Compare Plans
| Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support | |
|---|---|---|---|---|
| Monthly Visits | Level 1 Support25,000 | Level 2 Support50,000 | Level 3 Support100,000 | Enterprise Support250,000 |
| Disk Space | Level 1 Support5 GB | Level 2 Support10 GB | Level 3 Support25 GB | Enterprise Support25 GB |
| Ticket Response Priority | Level 1 SupportLow | Level 2 SupportMedium | Level 3 SupportHigh | Enterprise SupportHigh |
| Site Backups | Level 1 SupportDaily backups 30 days retention |
Level 2 SupportDaily backups 30 days retention |
Level 3 SupportDaily backups 30 days retention |
Enterprise SupportHourly backups 30 days retention |
| Plan Specific Features | ||||
| Platform Hosting | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
| SSL Certificate | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
| Email Support | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
| Developer Access | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
| WP Maintenance | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
| Light Bug Fixes | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
| Extra Security | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
| Data / Image Offloading | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
| Phone Support | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
| Dedicated Account Rep | Level 1 Support | Level 2 Support | Level 3 Support | Enterprise Support |
Level 1 Support
$50/monthSelect Plan |
Level 2 Support
$100/monthSelect Plan |
Level 3 Support
$250/monthSelect Plan |
Enterprise Support
$500/monthSelect Plan |
FAQ
Some common questions about our support plans
What kind of servers do you use?
All of our sites are hosted on Google Cloud platform servers with the latest kubernetes container architecture. These are servers built and optimized for ecommerce. They are much faster than "shared hosting" on comparable hosting providers.
How does signup/billing work?
You can select a plan on this page and enter your credit card details for billing. Your card on file is billed automatically each month.
How does email support work?
You get access to our support desk @ support.memberdev.com for ticket creation and knowledge base access. These tickets are responded to in order of prioritization.
How does phone support work?
Phone support is only offered on our Level 3 and Enterprise plans. This provides you with a direct scheduling link to book a call during business hours (M-F / 9am-5pm MST).
